Machine learning and artificial intelligence continue to play an important role in the evolution of agency people management, processes and technology. But how are strategies evolving to meet tomorrow’s mission?

It is hard to think of a technology that has taken over the IT ecosystem faster than artificial intelligence. OpenAI released ChatGPT in November 2022, and yet it already has evolved so much that it bears little resemblance to v .0. The federal government has been moving quickly by its standards to address AI’s challenges and capabilities, including a Blueprint for an AI Bill of Rights, an AI Risk Management Framework from the National I...

The American Rescue Plan Act (ARPA) has helped many states enhance their social services and update the technologies serving their constituents. Now that the program is winding down, time is of the essence to leverage remaining funds. The proposed “Access Rule” from the Centers for Medicare & Medicaid Services (CMS) will introduce several new requirements around incident management, quality measures, consumer empowerment, and...

Public Sector IT leaders are improving processes and reducing ticket volume by adopting ITSM platforms that align with the IT Infrastructure Library (ITIL) framework. These platforms offer numerous advantages – from better change and release management to a cohesive view of tickets and assets and expedited resolution times. Join Government Technology and Team Dynamix for a live webinar to discover how your agency can leverage modern ITSM...

Get ready for the 2024 Digital Counties Survey! The Center for Digital Government is thrilled to offer county IT organizations a platform to showcase exceptional achievements, compare progress among peers and uncover emerging trends for the future. This year's survey will reflect the current and anticipated technology landscape, producing insights on how counties can best prepare for the future. Join us for the 2024 Digital Counties Survey ope...

K-12 schools are lucrative targets for cyberattacks because they house vast amounts of valuable student data. For these schools to implement a comprehensive cybersecurity strategy – one that enables leading-edge detection and response – their leaders must generate maximum value out of their cybersecurity investments. That means deploying tools and services with a dual purpose or multiple advantages, emphasizing stretching cybersecu...

Digital transformation has supercharged both sides of the attack-defense divide. While it can feel as though the odds are stacked against cyber defenders, there are huge opportunities to improve our defenses in the new year with a Zero Trust cybersecurity model. Unlike the “trust but verify model,” zero trust uses “never trust, always verify.” Zero Trust assumes every request is a potential threat and requires full auth...

In today's digital-first world, establishing an engaging virtual learning environment is both essential and demanding. It's no longer sufficient to merely reach learners, regardless of their location; trainers must also craft personalized and captivating digital learning content. Leverage hybrid learning to create a unified learning experience with content that’s available in any format across devices, letting users learn anywhere, at an...

IT and HR leaders in Mobile County, Alabama recognized their legacy human resources and payroll processes were no longer efficient, and it was time to migrate to an improved system. After evaluating several options, Mobile County chose to move to Workday, a modern human capital management (HCM) system. But there was a problem – the County’s IT team didn’t have the necessary knowledge or experience to support the new tech depl...

Privacy is an often-overlooked aspect of cybersecurity. With the growth of AI and evolving privacy legislation, however, state and local agencies will need to understand how to select and integrate technologies that not only meet compliance standards but also promote maximum privacy and trust. Overwhelmed with stories of hacks, attacks, and the prying eyes of private companies and public agencies, fatigued defenders may feel that even attempti...